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Help centre
Frequently Asked Questions
Quick answers about booking, airport pickups, flight delays, vehicles and changes.
Booking and prices
Enter your pickup, destination, date and time in our online booking form, choose your vehicle and confirm. You can also call us on 020 3006 6550 or message us on WhatsApp.
Yes. You see the full fare for your journey and vehicle before you confirm your booking.
Yes. You can book and travel at any time, day or night, including weekends and bank holidays.
Yes. Every journey must start or finish in London.
Airport pickups and flight delays
Yes. Add your flight number when booking so we can monitor your flight and plan your airport pickup around your arrival. Please double-check your flight number, as accurate details help us follow your scheduled arrival and spot any delays.
We use your flight's updated arrival information to help coordinate your pickup. If your travel plans change, for example your flight is diverted or cancelled, or you need help, please call us on 020 3006 6550 or message us on WhatsApp.
Waiting time and any applicable additional charges are subject to the terms and conditions of your booking. Please refer to your booking details or contact our team if you need clarification.
With our Meet & Greet option, your driver meets you at the agreed meeting point in the arrivals area and takes you to your vehicle.
Vehicles and luggage
Choose by passengers and large bags. Saloon: 3 passengers, 3 bags. Estate: 4 passengers, 4 bags. Executive: 3 passengers, 2 bags. MPV-6: 5 passengers, 4 bags. Executive MPV-7: 8 passengers, 7 bags. 16 Seater: 16 passengers, 14 bags. See our fleet.
Yes. Our 16 Seater carries up to 16 passengers with 14 large bags. See group transfers.
Yes. We also cover train stations, cruise ports, business travel, executive chauffeur and long distance journeys.
Changes and help
Call us on 020 3006 6550 or message us on WhatsApp with your booking reference. Our terms and conditions explain the full policy.
Call 020 3006 6550, WhatsApp 020 3002 9028, email info@bananacars.co.uk, or see our contact page. We are available 24/7.
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